Corporate Privacy Policy

Renaatus Procon Private Limited (“Renaatus Procon”, “Company”, “we”, “us”, or “our”) is engaged in the business of manufacturing and supplying AAC blocks and related building materials. We are committed to protecting the privacy of individuals who interact with us, including customers, vendors, employees, channel partners, and website users.

This Privacy Policy explains how we collect, use, store, share, and protect personal information in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“Applicable Laws”).

By visiting our website or otherwise providing personal information to us, you consent to the practices described in this Privacy Policy.

We are not to provide any personal data, however, this may limit our ability to offer certain services.

1. Information We Collect
We may collect the following categories of personal information:

    A. Personal Information

    • Name, email address, phone number, postal address
    • Company name, designation, professional contact details
    • KYC documents when required (for vendors, dealers, or retailers)
    • Customer interaction data (Information submitted through contact forms, price enquiries, quotation requests, WhatsApp chats, or site visit requests, Complaints, service queries, and dispute resolution details)
    • Logistics & site-delivery related information: Delivery contact person name/number, Site access details, Vehicle details shared during dispatch
    • Information provided for warranty/quality issues: Photos/videos of material or site, Notes from technical support visits
    • Personal Information shall include any information about an individual by which such an individual can be identified with grievance officer.

    B. Automatically Collected Information

    When you visit our website, we may automatically collect:

    • IP address
    • Browser type, operating system, device information
    • Pages visited, time spent on pages, access times
    • Cookies and tracking technologies

    C. Sensitive Personal Data
    We do not intentionally collect Sensitive Personal Data under SPDI Rules.
    If such information is collected for HR or legal purposes (e.g., financial information, PAN, Aadhaar, bank details), it will be used strictly for the purpose for which it was provided.

    2. How We Use Your Information

    We may use your information for the following purposes:

    • Providing products/services and responding to enquiries
    • Processing orders, dispatch, invoicing, and logistics coordination
    • Managing dealer/partner/vendor relationships
    • Internal record-keeping and business operations
    • Maintaining website functionality and improving user experience
    • Compliance with legal, regulatory, and contractual obligations
    • Preventing fraud, ensuring security, and addressing technical issues
    • Communications regarding updates, transactions, orders, or business-related matters

    We ensure that your personal information is processed only for lawful purposes.

    3. Sharing of Personal Information
    We may share your information with:

    • Service Providers: Logistics partners, transporters, IT service providers, CRM platforms, auditors, consultants
    • Regulatory Authorities: Government authorities, law enforcement, or agencies when required under law
    • Group Entities: Affiliates, subsidiaries, or internal business functions
    • Professional Advisors: Legal, tax, audit, or transaction advisors

    We do not sell or rent personal data for marketing purposes.

    4. Data Retention
    We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required under Applicable Laws (including Companies Act, Income Tax Act, GST laws).
    Retention periods vary depending on the nature of the information and legal requirements.

    5. Security Practices
    We implement reasonable security practices and procedures including administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or misuse.
    These safeguards include:

    • Password protection
    • Access control and authentication
    • Secure servers and firewalls
    • Periodic security reviews

    We comply with ISO/industry-standard security practices, wherever applicable.

    6. Your Rights
    Subject to Applicable Laws, individuals have the right to:

    • Access personal information
    • Request corrections or updates
    • Withdraw consent (where processing is based on consent)
    • Request deletion where permissible under law
    • Raise grievances regarding data handling

    To exercise any of these rights, you may contact the Grievance Officer (details below).

    7. Cookie Policy
    Our website may use cookies to:

    • Improve website performance
    • Recognize user preferences
    • Analyse website traffic

    You can control cookie settings through your browser; however, disabling cookies may affect website functionality.

    8. Links to External Websites
    Our website may contain links to third-party sites. These sites operate independently and have their own privacy policies. Renaatus Procon is not responsible for the privacy practices or content of external websites.

    9. Grievance Officer (as required under IT Rules, 2011)
    In accordance with Applicable Laws, the Company has appointed the following Grievance Officer:

    Name: Venkatesh Pakala
    Designation: Grievance Officer
    Email: coo@renacon.in
    Office Address: Renaatus Procon Private Limited, No:156, Mullamparapu, N.G. Palayam, Erode, Tamil Nadu – 638115
    The Grievance Officer will acknowledge and respond to grievances within prescribed timelines.

    10. CERT-In Point of Contact (Security Contact)
    As per cyber-security requirements, the Company has designated the following Point of Contact for coordination with CERT-In:

    Name: M. Saravanan
    Designation: CERT-In Point of Contact
    Email: headit@renacon.in
    Phone: + 91 9791891777

    This Point of Contact will be responsible for managing security incidents, vulnerabilities, and compliance with CERT-In advisories.

    11. Updates to This Policy
    We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. The updated version will be published on our website with the “Effective Date” revised accordingly.

    12. Contact Us
    For any questions regarding this Privacy Policy or our data practices:

    Email: headit@renacon.in
    Phone:+91 9791891777
    Address: Renaatus Procon Private Limited, No:156, Mullamparapu, N.G. Palayam, Erode, Tamil Nadu – 638115